Terms & Condition

Warranty Policy
1 Month Warranty
3 Days Free Exchange Policy
10 Year Guarantee

Warranty Is Not Available For
⁃ New item & Kitchen Appliances
⁃ Physical Appearance After Purchase
⁃ Transportation Fee For Exchange Policy
Note: After Sales Service Is Available

TV WARRANTY
TVs Warranty Duration Covers:
⁃ Backlight Error
⁃ Sound Error
⁃ Connectivity Error
⁃ Sensor Remote Error
⁃ Power Stand by (Tripping On & Off)
TVs Warranty Duration Does Not Covers:
⁃ Panel Board (Tv not booting On)
⁃ Screen Damage Eg Line, Ink, Shadow on display
⁃ Screen Flicking Due to Burnt Cheap Know as Screen Flex
Note: Primary Test must be done upon Delivery or Walk-in Purchase In
⁃ Power & Remote Control
⁃ Screen Display
⁃ Connectivity (Wifi & Screen Share)

SOUNDBAR WARRANTY
Soundbar Warranty Duration Covers:
⁃ Sound Error
⁃ Connectivity Error
⁃ Sensor Remote Error
Soundbar Warranty Duration Does Not Covers:
⁃ Physical Appearance & exchange policy
Note: After Sales Service Is Also Available
⁃ Power Stand by Pane Fault (Tripping On & Off OR Not owing)
Note: Primary Test must be done upon Delivery or Walk-in Purchase In
⁃ Sound Effect
⁃ Connectivity (Bluetooth or wifi)
⁃ Interface (Hdmi, Usb & optional)

AIR CONDITIONER WARRANTY
Air Conditioner Warranty Duration Covers All AC Installed By Our Authorized Installer + 1 Month Maintenance.
⁃ Power Fault
⁃ Non Effective Cooling by Gas Leakage Or Gas Shortage
⁃ Water Leakage Error
⁃ Horrible Noise
⁃ Remote Sensor Error
Air Conditioner Warranty Duration Does Not Cover Any AC Installed By Unauthorized Installer.
⁃ Panel Burnt & Compressor Fault
⁃ Installation Error (Gas & Water Leakage)
Note: Primary Test must be done upon Delivery or Walk-in Purchase In
AC Indoor Unit:
⁃ Power & Supply To Outdoor Unit
⁃ Fan Speed & Noise
⁃ Swing & Remote Control
AC Outdoor Unit:
⁃ Fan & Engine Sound
⁃ Pressure Pump

REFRIGERATORS WARRANTY
Refrigerators Warranty Covers
⁃ Non-effective cooling Or Not cooling Or Malfunction cooling due to Evaporate Gas Leakage (Internal) & Condenser Gas Leakage (external) Or Fan Burnt
⁃ Light Display, Door Fault, Horrible Noise & Sensor Error Etc..
Refrigerators Warranty Does Not Cover
⁃ Physical Damage On Panel Fault & Compressor Fault (it can only be caused by power surge)
⁃ Non-effective cooling Or Not cooling Or Malfunction cooling due to Panel Fault & Compressor Burnt
Note: Primary Test must be done upon Walk-in Purchase
1. Confirmation Of Refrigerators Or Freezer Cooling System
2. Physical Appearance & Compartment
Note: For Home Delivery Purchase, Cooling system cannot be tested Immediately after dispatch due to Gas system unsettled.
If Item as been delivered, kindly Get back to our Team support within 24/48hours incase you are are having any challenges consigning item working.

WASHING MACHINE WARRANTY
Wasing Machines arranty Covers All Fault In Washing Machine Eg Pump, Gasket, Door switch, Motor, Gage, Operation malfunction, holes damage, Unbalanced cycle etc Except
⁃ Installation Error & Physical Damage
⁃ Panel Fault (it can only be caused by power surge or installation error)
⁃ Drum Noise Or Fault (It can only be caused by over load)
⁃ Physical Appearance After Purchase
⁃ Transportation Fee After Purchase

Note: Primary Test must be done upon Delivery or Walk-in Purchase especially on
1. Power On & Program Buttons
2. Door Lock & Water Leakage
3. Spinning Cycle Speed & Drum Noise

SHIPPING & STORE POLICY
Online Store: Home Delivery
⁃ Click on [BUY] for single purchase
⁃ Click on [Add To Cart] for multiple purchases
⁃ For bulk purchase, Contact Admin +234 806 314 0673

Walk-in Store & Contact: PLEASE CONTACT STORE FOR PRODUCT AVAILABILITY
⁃ Lagos Mainland (Ojota-Ogudu): No 7 Adebare Street, Ogudu-Ojota, Lagos, Nigeria (After ogudu roundabout)
Contact: +234 9126680224 (9am-6pm)

⁃ Lagos Island (Lekki): No 3b Emma Abimbola Cole Street, off Fola Osibo, Lekki phase1, Lagos, Nigeria (opposite gravitas supermarket)
Contact: +234 806 314 0673 (9am- 5pm)

⁃ Abuja (Kubwa): No 55 Gado Nasko , Kubwa NNPC Road, Abuja, Nigeria (Beside Zenith Bank)
Contact: +234 806 314 0673 (10am- 7pm)

CUSTOMER CARE
For more Enquirers & Purchase: Contact Admin On +234 806 314 0673 [10am-5pm working hours]

For Delivery Update & Complaint: Insert Order ID & Mail to Track Order [Check Order ID in your mail inbox]
Tap link to Track Order: https://willytechstores.com/order-tracking/

For Product Operation Assistant & Complaint: Chat Team Support 24/7, Click on Chat Icon & Get Started.
Note:
⁃ Customer satisfaction Is Our No1 Priority
⁃ Customers deserve the value of their money
⁃ Costumer feedback means a lot for the improvement & encourage of our team.

Who we are

We are Willy Tech Store. A registered online and offline shopping store in Nigeria. Our website address is: https://willytechstores.com and you can download our Apps in the respective stores.

Below are the privacy policy that our website and Mobile Apps is guided by :

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

The data we collect

At the point of registering either as vendor or customer, we ask for your name, email address and phone number. Your data is stored in our database and used to serve you whilst you use our App either to sell or buy. We don’t share these details with third parties. Then, customers add their debit of credit card details to pay for goods, the details are not stored on our database but the payment gateway company’s server Paystack. Paystack is a reputable and licensed payment gateway company in Nigeria and they are regulated and guided by the Central Bank of Nigeria and Ministry of Finance.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

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