PURCHASE POLICY (Updated 1th, January 2024)

• WARRANTY & GUARANTEE POLICY

  • 1 Month Warranty Duration

  • 10 Years Guarantee Or More Depending User Maintenance
  • No Refund Policy After Purchase

  EXCHANGE & RETURN POLICY

  • 3 Day Free Exchange, After Purchase

  • Item Must Be Return To Store In The Same Condition For Exchange
  • Pre-Order Purchase Is Within 3-5 days

CONTACT CUSTOMER CARE

Sales Team

• Enquirers & Order Update: Call/ WhatsApp 08063140673 [9am - 6pm/ Monday - Saturday]
• Showroom: No7 Adebare, Ogudu Ojota, Lagos, Nig. (Willytech Electronics Store On Map)
• Bulk Sales: sales@willytechstores.com

NB: Follow Us @willytechstores at FB, IG, TikTok & YouTube.

Support Team

• Contact Support Team For Technical Error Solution In Product & Installation [Online & In-store] 

Online Support: Login Account (click on support ticket) submit your purchase invoice for possible solutions (Check mail spam inbox for auto login upon purchase date or rest password/ Sign in)

Store Support: Visit Store Address Link, submit your soft or hard copy invoice for possible solutions.

• Support Assistance: Call Only 02012298169 [10am - 4pm/ Monday - Friday]
• Report: Support@willytechstores.com (response is within 24hours)

NB: Solution will be provided based on purchase policy & rectification is within 2-5 work day.

Warranty Terms & Condition 

TV Error Applicable To Warranty Duration;
– Backlight Error
– Sound Error
– Smart & Internet Connectivity Error
– Sensor Remote Error
TV Error Not Applicable To Warranty Duration;
– Power & Interface Malfunction (This can only be affected Power Malfunction, Use Surge Protector As Prevention)
– Screen Damage Eg Line, Ink, Shadows, Screen Burn, Screen Flecking (This can only be affected by User Power Surge)
– Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

Sound System Error Applicable To Warranty Duration;
– Sound Error
– Connectivity & Pairing Error
– Sensor Remote Error
– Display Error
– Busted Speaker
Sound System Error Not Applicable To Warranty Duration;
– Power & Display Malfunction (This can only be affected by User Power Malfunction, Use Surge Protector for prevention)
– Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

Air Conditioner Error Applicable To Warranty Duration And Booked Installation;
– Non Effective Cooling
– Water & Gas Leakage Error
– Fan Noise Error
– Remote Sensor Error
Air Conditioner Error Not Applicable To Warranty Duration;
– Unbook Installation (Our Team will not be responsible for installation error from User Tech)
– Power & Display Malfunction & Compressor Burnt (This can only be affected by User Power Malfunction, Use AVS Protector for prevention)
– Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

Refrigerators & Freezers Error Applicable To Warranty Duration;
– Cooling & Freezing Malfunction
– Sound Error
– Light Error
– Water Leakage Error
Refrigerators & Freezers Error Not Applicable To Warranty Duration;
– Power, Display Malfunction & Compressor Burnt (This can only be affected by User Power Malfunction, Use Stabilizer as prevention)
– Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

Washing Machine Error Applicable To Warranty Duration And Booked Installation;
– Intake & Discharge Water Error
– Door Malfunction Error
– Spinning Malfunction
– Water Leakage Fault
Washing Machine Error Not Applicable To Warranty Duration;
– Unbooked Installation (Our Team will not be responsible for installation error from User Tech)
– Power & Display Malfunction (This can only be affected by User Power Surge, Use Stabilizer as prevention)
– Drum Damage (This can only be affected with overload & Transit)
– Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

Kitchen Appliances Error Applicable To Warranty Duration;
– Operation Malfunction
Kitchen Appliances Not Applicable To Warranty Duration;
– Power & Heater Malfunction (This can only be affected by User Power low voltage, Use Stabilizer as prevention)
– Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

Confirmed Basic Test Upon Pick up Or Home Delivery. Here are the guard line of product basic test stated below 

Television

1. Power Booting & Sensor Control
2. Sound & Screen Display
3. Internet Connectivity & Interface Plug In

Air Conditioner

1. Indoor Power Booting & Outdoor Supply 
2. Indoor Sensor & Swing Control
3. Indoor And Outdoor Fan, Sound & Compressor Pressure Pump

Sound System 

1. Power Booting & Sensor Control
2. Sound Bass & Interface Plug In
3. Wireless Bluetooth Connecting 

Washing Machine 

1. Power Booting & Program Function (set to quick wash or spin only)
2. Door Lock & Water Intake 
3. Spinning Speed, Sound & Water Discharge

Refrigerator (advisable to on after 1hour due to gas shaking after transit) 

1. Power & Light 
2. Fan & Sound 
3. Cooling System 

Kitchen Appliances 

1. Power
2. Display 
3. Operation 

NB: Customer is at owner risk if basic test is not done upon pick up or home delivery. 

For Operation Assistance: Contact Support Team 02012298169 For Technical Solution & Installation update (10am - 4pm/ Monday - Friday)