Terms & Condition

  • 1 Month Warranty Duration 
  • 3 Days Free Exchange Policy 
  • No Refund Policy 

Product Warranty

  • TV Warranty Cover All The Fault Indicated Below Within Warranty Duration;
    – Backlight Error
    – Sound Error
    – Smart & Internet Connectivity Error
    – Sensor Remote Error
  • TV Warranty DO NOT Cover All The Fault Indicated Below Within & Without Warranty Duration;
    – Power Fault Not Booting On [It can only occur by user power surge]
    – Physical Damage Eg Line, Ink, Shadows & Broken 
    – Screen Fault On Screen Burn, Screen Flicking [It can only occur by user power surge]
    Note: Basic Test must be done upon Purchase Delivery or Pick-up Arrival.
    – Power & Remote Control
    – Fragile (Screen display) & Physical Appearance
    – Connectivity On Smart TVs (WIFI & Screen Share)
  • Recommend: Use TV Protector
 
  • Sound System Warranty Cover All The Fault Indicated Below Within Warranty Duration;
    – Sound Error
    – Connectivity & Pairing Error
    – Sensor Remote Error
    – Display Error
  • Sound System Warranty DO NOT Cover All The Fault Indicated Below Within & Without Warranty Duration;
    – Busted Speaker
    – Physical Appearance 
    – Power & Panel Fault [It can only occur by user power surge]
    Note: Base Test must be done upon Purchase Delivery or Pick-up Arrival.
    – Sound Effect & Remote Control
    – Interface (HDMI, USB & optional)
    – Pairing Connectivity 
  • Recommend: Use Power Protector
 
  • Air Condition Warranty Cover Any Item Purchased Installed By Our Authorize Tech Within Warranty Duration
    + 1 Month Maintenance;
    – Power Fault & Supply Error
    – Non Effective Cooling
    – Water & Gas Leakage Error
    – Fan Noise Error
    – Remote Sensor Error
  • Air Condition Warranty DO NOT Any Item Purchased Installed By Our Authorize Tech Within Warranty Duration;
    – Non Installation Booking
    – Physical Damage
    – Panel & Power Fault
    – Gas & Water Leakage
    – Compressor Burnt
  • Note: Basic Test must be done upon Purchase Delivery or Pick-up Arrival
    – Indoor Power On & Outdoor Power Supply
    – Fan Speed & Fan Noise
    – Swing & Remote Control
    – AC Outdoor Unit
    – Fan Noise
    – Compressor Pressure Pump
  • Recommend: AVS power protect helps to protect high damage on AC power & compressor. Also maintenance is very important due to usage
 
  • Refrigerators & Freezers Warranty Cover All The Fault Indicated Below Within Warranty Duration;
    – Sound Error
    – Bulb Fault
    – Sensor Error
    – Non Cooling Due To Fan Error
    – Non Cooling Due To Internal Gas Leakage
    – Water Leakage Error
  • Refrigerators & Freezers Warranty Cover All The Fault Indicated Below Within Warranty Duration;
    – Non Cooling Due To External Gas Leakage 
    – Physical Appearance 
    – Compress & Panel Fault [It can only occur by user power surge]
  • Note: Basic Test must be done after Purchase Delivery or Pick-up Arrival within 3-5 hours
  • Recommend: Use stabilizer if current is low & it helps to protect damages and boost the working performance of the refrigerator
 
  • Washing Machine Warranty Cover All The Fault Indicated Below Within Warranty Duration;
    – Washing Machines Warranty Covers
    – In-take & Discharge Water Pump Fault
    – Door Switch Switch Fault
    – Water Over Gauge Fault
    – Low Spinning Fault
    – Water Leakage Fault
    – Basic Maintenance If Installed By Our Authorized Tech
  • Washing Machine Warranty DO NOT Cover All The Fault Indicated Below Within & Without Warranty Duration;
    – Physical Damage
    – Panel Fault On Power & Operations Malfunction [It can only occur by user power surge]
    – Drum Noise Or Not Spinning [This can occur due to overload]
    Note: Basic Test must be done upon Purchase Delivery or Pick-up Arrival
    – Power On & Buttons Operation
    – Door Lock & Water Leakage
    – Spinning Cycle Speed & Drum Noise
  • Recommend: Use stabilizer if current is low or not stable & Make sure the socket is 15amps for non inverter machine. Maintenance is very important depends on duration
 
  • Kitchen Appliances
  • Warranty Duration is not available for all kitchen appliance
  • Exchange Policy is available with 3 days
  • Warranty does not cover Physical Appearance after purchase upon Delivery Purchase & Pick Up Arrival
  • Recommend: Use stabilizer & Make sure the socket is 15amps
 

Who we are

We are Willy Tech Store. A registered online and offline shopping store in Nigeria. Our website address is: https://willytechstores.com and you can download our Apps in the respective stores.

Below are the privacy policy that our website and Mobile Apps is guided by :

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

The data we collect

At the point of registering either as vendor or customer, we ask for your name, email address and phone number. Your data is stored in our database and used to serve you whilst you use our App either to sell or buy. We don’t share these details with third parties. Then, customers add their debit of credit card details to pay for goods, the details are not stored on our database but the payment gateway company’s server Paystack. Paystack is a reputable and licensed payment gateway company in Nigeria and they are regulated and guided by the Central Bank of Nigeria and Ministry of Finance.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Terms & Condition

  • 1 Month Warranty Duration 
  • 3 Days Free Exchange Policy 
  • No Refund Policy 

Product Warranty

  • TV Warranty Cover All The Fault Indicated Below Within Warranty Duration;
    – Backlight Error
    – Sound Error
    – Smart & Internet Connectivity Error
    – Sensor Remote Error
  • TV Warranty DO NOT Cover All The Fault Indicated Below Within & Without Warranty Duration;
    – Power Fault Not Booting On [It can only occur by user power surge]
    – Physical Damage Eg Line, Ink, Shadows & Broken 
    – Screen Fault On Screen Burn, Screen Flicking [It can only occur by user power surge]
    Note: Basic Test must be done upon Purchase Delivery or Pick-up Arrival.
    – Power & Remote Control
    – Fragile (Screen display) & Physical Appearance
    – Connectivity On Smart TVs (WIFI & Screen Share)
  • Recommend: Use TV Protector

  • Sound System Warranty Cover All The Fault Indicated Below Within Warranty Duration;
    – Sound Error
    – Connectivity & Pairing Error
    – Sensor Remote Error
    – Display Error
  • Sound System Warranty DO NOT Cover All The Fault Indicated Below Within & Without Warranty Duration;
    – Busted Speaker
    – Physical Appearance 
    – Power & Panel Fault [It can only occur by user power surge]
    Note: Base Test must be done upon Purchase Delivery or Pick-up Arrival.
    – Sound Effect & Remote Control
    – Interface (HDMI, USB & optional)
    – Pairing Connectivity 
  • Recommend: Use Power Protector

  • Air Condition Warranty Cover Any Item Purchased Installed By Our Authorize Tech Within Warranty Duration
    + 1 Month Maintenance;
    – Power Fault & Supply Error
    – Non Effective Cooling
    – Water & Gas Leakage Error
    – Fan Noise Error
    – Remote Sensor Error
  • Air Condition Warranty DO NOT Any Item Purchased Installed By Our Authorize Tech Within Warranty Duration;
    – Non Installation Booking
    – Physical Damage
    – Panel & Power Fault
    – Gas & Water Leakage
    – Compressor Burnt
  • Note: Basic Test must be done upon Purchase Delivery or Pick-up Arrival
    – Indoor Power On & Outdoor Power Supply
    – Fan Speed & Fan Noise
    – Swing & Remote Control
    – AC Outdoor Unit
    – Fan Noise
    – Compressor Pressure Pump
  • Recommend:

  • Refrigerators & Freezers Warranty Cover All The Fault Indicated Below Within Warranty Duration;
    – Sound Error
    – Bulb Fault
    – Sensor Error
    – Non Cooling Due To Fan Error
    – Non Cooling Due To Internal Gas Leakage
    – Water Leakage Error
  • Refrigerators & Freezers Warranty Cover All The Fault Indicated Below Within Warranty Duration;
    – Non Cooling Due To External Gas Leakage 
    – Physical Appearance 
    – Compress & Panel Fault [It can only occur by user power surge]
  • Note: Basic Test must be done after Purchase Delivery or Pick-up Arrival within 3-5 hours
  • Recommend: 

  • Washing Machine Warranty Cover All The Fault Indicated Below Within Warranty Duration;
    – Washing Machines Warranty Covers
    – In-take & Discharge Water Pump Fault
    – Door Switch Switch Fault
    – Water Over Gauge Fault
    – Low Spinning Fault
    – Water Leakage Fault
    – Basic Maintenance If Installed By Our Authorized Tech
  • Washing Machine Warranty DO NOT Cover All The Fault Indicated Below Within & Without Warranty Duration;
    – Physical Damage
    – Panel Fault On Power & Operations Malfunction [It can only occur by user power surge]
    – Drum Noise Or Not Spinning [This can occur due to overload]
    Note: Basic Test must be done upon Purchase Delivery or Pick-up Arrival
    – Power On & Buttons Operation
    – Door Lock & Water Leakage
    – Spinning Cycle Speed & Drum Noise
  • Recommend: Use stabilizer if current is low or not stable & Make sure the socket is 15amps for non inverter machine
 
  • Kitchen Appliances
  • Warranty Duration is not available for all kitchen appliance
  • Exchange Policy is available with 3 days
  • Warranty does not cover Physical Appearance after purchase upon Delivery Purchase & Pick Up Arrival
  • Recommend: Use stabilizer & Make sure the socket is 15amps

Who we are

We are Willy Tech Store. A registered online and offline shopping store in Nigeria. Our website address is: https://willytechstores.com and you can download our Apps in the respective stores.

Below are the privacy policy that our website and Mobile Apps is guided by :

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

The data we collect

At the point of registering either as vendor or customer, we ask for your name, email address and phone number. Your data is stored in our database and used to serve you whilst you use our App either to sell or buy. We don’t share these details with third parties. Then, customers add their debit of credit card details to pay for goods, the details are not stored on our database but the payment gateway company’s server Paystack. Paystack is a reputable and licensed payment gateway company in Nigeria and they are regulated and guided by the Central Bank of Nigeria and Ministry of Finance.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

1. Introduction


Willy Tech Nigeria  (“Willytechstores” or “we”) operates an ecommerce platform consisting of a website and mobile application (“marketplace”), together with supporting logistics and payment infrastructure, for the sale and purchase of consumer products in Nigeria (“territory”).
These general terms and conditions shall apply to buyers and sellers on the marketplace and shall govern your use of the marketplace and related services.
By using our marketplace, you accept these general terms and conditions in full. If you disagree with these general terms and conditions or any part of these general terms and conditions, you must not use our marketplace.
If you use our marketplace in the course of a business or other organizational project, then by so doing you:

  • confirm that you have obtained the necessary authority to agree to these general terms and conditions;
  • bind both yourself and the person, company or other legal entity that operates that business or organizational project, to these general terms and conditions; and
  • agree that “you” in these general terms and conditions shall reference both the individual user and the relevant person, company or legal entity unless the context requires otherwise.
2. Registration and account
  1. You may not register with our marketplace if you are under 18 years of age (by using our marketplace or agreeing to these general terms and conditions, you warrant and represent to us that you are at least 18 years of age).
  2. You may register for an account with our marketplace by completing and submitting the registration form on our marketplace
  3. You represent and warrant that all information provided in the registration form is complete and accurate.
  4. If you register for an account with our marketplace, you will be asked to provide an email address/user ID and password and you agree to:
    • keep your password confidential;
    • notify us in writing immediately (using our contact details provided at section 23) if you become aware of any disclosure of your password; and
    • be responsible for any activity on our marketplace arising out of any failure to keep your password confidential, and that you may be held liable for any losses arising out of such a failure.
  5. Your account shall be used exclusively by you and you shall not transfer your account to any third party. If you authorize any third party to manage your account on your behalf this shall be at your own risk.
  6. We may suspend or cancel your account, and/or edit your account details, at any time in our sole discretion and without notice or explanation, providing that if we cancel any products or services you have paid for but not received, and you have not breached these general terms and conditions, we will refund you in respect of the same.
  7. You may cancel your account on our marketplace by contacting us via our contact details.
3. Terms and conditions of sale
  1. You acknowledge and agree that:
    • the marketplace provides an online location for sellers to sell and buyers to purchase products;
    • we shall accept binding sales, on behalf of sellers, but Willy Tech Stores is not a party to the transaction between the seller and the buyer; and
    • a contract for the sale and purchase of a product or products will come into force between the buyer and seller, and accordingly you commit to buying or selling the relevant product or products, upon the buyer’s confirmation of purchase via the marketplace.
  2. Subject to these general terms and conditions, the seller’s terms of business shall govern the contract for sale and purchase between the buyer and the seller. Notwithstanding this, the following provisions will be incorporated into the contract of sale and purchase between the buyer and the seller:
    • the price for a product will be as stated in the relevant product listing;
    • the price for the product must include all taxes and comply with applicable laws in force from time to time;
    • delivery charges, packaging charges, handling charges, administrative charges, insurance costs, other ancillary costs and charges, will only be payable by the buyer if this is expressly and clearly stated in the product listing;
    • products must be of satisfactory quality, fit and safe for any purpose specified in, and conform in all material respects to, the product listing and any other description of the products supplied or made available by the seller to the buyer; and
    • the seller warrants that the seller has good title to, and is the sole legal and beneficial owner of, the products, and that the products are not subject to any third party rights or restrictions including in respect of third party intellectual property rights and/or any criminal, insolvency or tax investigation or proceedings
4. Returns and refunds
  1. Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the marketplace, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory.
  2. Refunds in respect of returned products shall be managed in accordance with the refunds page on the marketplace, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory. We may offer refunds, in our discretion:
    • in respect of the product price;
    • local and/or international shipping fees (as stated on the refunds page); and
    • by way of store credits, wallet refunds, vouchers, mobile money transfer, bank transfers or such other method as we may determine from time to time.
  3. Returned products shall be accepted and refunds issued by Willy Tech Stores, for and on behalf of the seller.
  4. Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.
5. Payments
You must make payments due under these general terms and conditions in accordance with the Payments Information and Guidelines on the marketplace.A

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