Purchase Policy

• WARRANTY & GUARANTEE

  • 1 Month Warranty Duration
  • 10 Years Guarantee Or More Depending User Maintenance
  • No Refund Policy After Purchase

  EXCHANGE & RETURN POLICY

  • 3 Day Free Exchange, After Purchase
  • Item Must Be Return To Store In The Same Condition
  • Pre-Order Purchase Is Within 3-5 days

  CONTACT CUSTOMER CARE
  Customer Care Request Is Available In Store And Online (Live Chat & Call Request)

  1. Shipping & Installation Update
  2. Product Complain & Set Up Assistance

  Store: Visit Our Lagos Store And Ask Of Customer Care Then Make your Request. (Visit Address)
  Online (Live Chat Or Call Request): Visit Our Website Or Mobile App And Select Chat Customer Care And Select Your Request (Visit Online Customer Care)
  Note:

  • Available 10am – 4pm/ monday – friday.
  • We are not available on public holidays.
  • Product Rectification Is Available Within 3-5 days
  • Customer Care Guideline, Click Here To View YouTube Video Guideline

  Terms & Condition On Product Warranty

  TV Fault Within Warranty Duration;
  – Backlight Error
  – Sound Error
  – Smart & Internet Connectivity Error
  – Sensor Remote Error
  TV Fault NOT Within Warranty Duration;
  – Power & Interface Malfunction (This can only be affected Power Malfunction, Use Surge Protector As Prevention)
  – Screen Damage Eg Line, Ink, Shadows, Screen Burn, Screen Flecking (This can only be affected by User Power Surge)
  – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

  Sound System Fault Within Warranty Duration;
  – Sound Error
  – Connectivity & Pairing Error
  – Sensor Remote Error
  – Display Error
  – Busted Speaker
  Sound System Fault NOT Within Warranty Duration;
  – Power & Display Malfunction (This can only be affected by User Power Malfunction, Use Surge Protector for prevention)
  – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

  Air Condition Fault Within Warranty Duration And Booked Installation;
  – Non Effective Cooling
  – Water & Gas Leakage Error
  – Fan Noise Error
  – Remote Sensor Error
  Air Condition Fault NOT Within Warranty Duration;
  – Unbooked Installation (Our Team will not be responsible for installation error from User Tech)
  – Power & Display Malfunction & Compressor Burnt (This can only be affected by User Power Malfunction, Use AVS Protector for prevention)
  – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

  Refrigerators & Freezers Fault Within Warranty Duration;
  – Cooling & Freezing Malfunction
  – Sound Error
  – Light Error
  – Water Leakage Error
  Refrigerators & Freezers Fault NOT Within Warranty Duration;
  – Power, Display Malfunction & Compressor Burnt (This can only be affected by User Power Malfunction, Use Stabilizer as prevention)
  – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

  Washing Machine Fault Within Warranty Duration And Booked Installation;
  – Intake & Discharge Water Error
  – Door Malfunction Error
  – Spinning Malfunction
  – Water Leakage Fault
  Washing Machine Fault NOT Within Warranty Duration;
  – Unbooked Installation (Our Team will not be responsible for installation error from User Tech)
  – Power & Display Malfunction (This can only be affected by User Power Surge, Use Stabilizer as prevention)
  – Drum Damage (This can only be affected with overload & Transis)
  – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

  Kitchen Appliances Fault Within Warranty Duration;
  – Operation Malfunction
  Kitchen Appliances Fault NOT Within Warranty Duration;
  – Power & Heater Malfunction (This can only be affected by User Power low voltage, Use Stabilizer as prevention)
  – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

  By Reading This, I Have Confirm Basic Test And Accept Purchase Policy And Proceed With Online Purchase

Who we are

We are Willy Tech Store. A registered online and offline shopping store in Nigeria. Our website address is: https://willytechstores.com/reviews and you can download our Apps in the respective stores.

Below are the privacy policy that our website and Mobile Apps is guided by :

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

The data we collect

At the point of registering either as vendor or customer, we ask for your name, email address and phone number. Your data is stored in our database and used to serve you whilst you use our App either to sell or buy. We don’t share these details with third parties. Then, customers add their debit of credit card details to pay for goods, the details are not stored on our database but the payment gateway company’s server Paystack. Paystack is a reputable and licensed payment gateway company in Nigeria and they are regulated and guided by the Central Bank of Nigeria and Ministry of Finance.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.