Term Conditions Page

PURCHASE POLICY (Updated 1th, January 2024)

  • WARRANTY & GUARANTEE

    • 1 Month Warranty Duration
    • 10 Years Guarantee Or More Depending User Maintenance
    • No Refund Policy After Purchase

    EXCHANGE & RETURN POLICY

    • 3 Day Free Exchange, After Purchase
    • Item Must Be Return To Store In The Same Condition
    • Pre-Order Purchase Is Within 3-5 days

    CONTACT CUSTOMER CARE
    Customer Care Request Is Available In Store And Online (Live Chat & Call Request)

      Store: Visit Our Lagos Store And Ask Of Customer Care Then Make your Request. (Visit Store Address)
      Online (Live Chat Or Call Request): Visit Our Website Or Mobile App And Select Chat Customer Care And Select Your Request (Online Support Team)
      Note:

        Terms & Condition On Product Warranty

        TV Fault Within Warranty Duration;
        – Backlight Error
        – Sound Error
        – Smart & Internet Connectivity Error
        – Sensor Remote Error
        TV Fault NOT Within Warranty Duration;
        – Power & Interface Malfunction (This can only be affected Power Malfunction, Use Surge Protector As Prevention)
        – Screen Damage Eg Line, Ink, Shadows, Screen Burn, Screen Flecking (This can only be affected by User Power Surge)
        – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

        Sound System Fault Within Warranty Duration;
        – Sound Error
        – Connectivity & Pairing Error
        – Sensor Remote Error
        – Display Error
        – Busted Speaker
        Sound System Fault NOT Within Warranty Duration;
        – Power & Display Malfunction (This can only be affected by User Power Malfunction, Use Surge Protector for prevention)
        – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

        Air Conditioner Fault Within Warranty Duration And Booked Installation;
        – Non Effective Cooling
        – Water & Gas Leakage Error
        – Fan Noise Error
        – Remote Sensor Error
        Air Conditioner Fault NOT Within Warranty Duration;
        – Unbooked Installation (Our Team will not be responsible for installation error from User Tech)
        – Power & Display Malfunction & Compressor Burnt (This can only be affected by User Power Malfunction, Use AVS Protector for prevention)
        – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

        Refrigerators & Freezers Fault Within Warranty Duration;
        – Cooling & Freezing Malfunction
        – Sound Error
        – Light Error
        – Water Leakage Error
        Refrigerators & Freezers Fault NOT Within Warranty Duration;
        – Power, Display Malfunction & Compressor Burnt (This can only be affected by User Power Malfunction, Use Stabilizer as prevention)
        – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

        Washing Machine Fault Within Warranty Duration And Booked Installation;
        – Intake & Discharge Water Error
        – Door Malfunction Error
        – Spinning Malfunction
        – Water Leakage Fault
        Washing Machine Fault NOT Within Warranty Duration;
        – Unbooked Installation (Our Team will not be responsible for installation error from User Tech)
        – Power & Display Malfunction (This can only be affected by User Power Surge, Use Stabilizer as prevention)
        – Drum Damage (This can only be affected with overload & Transis)
        – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

        Kitchen Appliances Fault Within Warranty Duration;
        – Operation Malfunction
        Kitchen Appliances Fault NOT Within Warranty Duration;
        – Power & Heater Malfunction (This can only be affected by User Power low voltage, Use Stabilizer as prevention)
        – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

        By Reading This, I Have Confirm Basic Test And Accept Purchase Policy And Proceed With Online Purchase


        Shipping & Installation Update

        Product Complain & Set Up Assistance

        Available 10am – 4pm/ monday – friday.

        We are not available on public holidays.

        Product Rectification Is Available Within 3-5 days

        Customer Care Guideline, Click Here To View YouTube Video Guideline

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