Term Conditions Page

PURCHASE POLICY (Updated 1th, January 2024)

• WARRANTY & GUARANTEE

  • 1 Month Warranty Duration
  • 10 Years Guarantee Or More Depending User Maintenance
  • No Refund Policy After Purchase

  EXCHANGE & RETURN POLICY

  • 3 Day Free Exchange, After Purchase
  • Item Must Be Return To Store In The Same Condition
  • Pre-Order Purchase Is Within 3-5 days

  CONTACT CUSTOMER CARE
  Customer Care Request Is Available In Store And Online (Live Chat & Call Request)

  1. Shipping & Installation Update
  2. Product Complain & Set Up Assistance

  Store: Visit Our Lagos Store And Ask Of Customer Care Then Make your Request. (Visit Store Address)
  Online (Live Chat Or Call Request): Visit Our Website Or Mobile App And Select Chat Customer Care And Select Your Request (Visit Online Customer Care)
  Note:

  • Available 10am – 4pm/ monday – friday.
  • We are not available on public holidays.
  • Product Rectification Is Available Within 3-5 days
  • Customer Care Guideline, Click Here To View YouTube Video Guideline

  Terms & Condition On Product Warranty

  TV Fault Within Warranty Duration;
  – Backlight Error
  – Sound Error
  – Smart & Internet Connectivity Error
  – Sensor Remote Error
  TV Fault NOT Within Warranty Duration;
  – Power & Interface Malfunction (This can only be affected Power Malfunction, Use Surge Protector As Prevention)
  – Screen Damage Eg Line, Ink, Shadows, Screen Burn, Screen Flecking (This can only be affected by User Power Surge)
  – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

  Sound System Fault Within Warranty Duration;
  – Sound Error
  – Connectivity & Pairing Error
  – Sensor Remote Error
  – Display Error
  – Busted Speaker
  Sound System Fault NOT Within Warranty Duration;
  – Power & Display Malfunction (This can only be affected by User Power Malfunction, Use Surge Protector for prevention)
  – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

  Air Conditioner Fault Within Warranty Duration And Booked Installation;
  – Non Effective Cooling
  – Water & Gas Leakage Error
  – Fan Noise Error
  – Remote Sensor Error
  Air Conditioner Fault NOT Within Warranty Duration;
  – Unbooked Installation (Our Team will not be responsible for installation error from User Tech)
  – Power & Display Malfunction & Compressor Burnt (This can only be affected by User Power Malfunction, Use AVS Protector for prevention)
  – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

  Refrigerators & Freezers Fault Within Warranty Duration;
  – Cooling & Freezing Malfunction
  – Sound Error
  – Light Error
  – Water Leakage Error
  Refrigerators & Freezers Fault NOT Within Warranty Duration;
  – Power, Display Malfunction & Compressor Burnt (This can only be affected by User Power Malfunction, Use Stabilizer as prevention)
  – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

  Washing Machine Fault Within Warranty Duration And Booked Installation;
  – Intake & Discharge Water Error
  – Door Malfunction Error
  – Spinning Malfunction
  – Water Leakage Fault
  Washing Machine Fault NOT Within Warranty Duration;
  – Unbooked Installation (Our Team will not be responsible for installation error from User Tech)
  – Power & Display Malfunction (This can only be affected by User Power Surge, Use Stabilizer as prevention)
  – Drum Damage (This can only be affected with overload & Transis)
  – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

  Kitchen Appliances Fault Within Warranty Duration;
  – Operation Malfunction
  Kitchen Appliances Fault NOT Within Warranty Duration;
  – Power & Heater Malfunction (This can only be affected by User Power low voltage, Use Stabilizer as prevention)
  – Physical Damage & Appearance After Purchase (Confirm basic test upon pick up or delivery)

  By Reading This, I Have Confirm Basic Test And Accept Purchase Policy And Proceed With Online Purchase